Delivery restaurant
Pharos gathers your delivery orders on one screen.
Cash collected at the door is recorded straight to the courier's account, and at the end of the day you count the till together with the courier.
Screens from the Panel
This is how Pharos looks in your business.
Names and numbers on the screens are examples.
A Day in Your Business
The Phone Rings: The caller's card and saved address appear on screen at once. You enter the order, and Pharos passes it to the kitchen within a second. When the package is ready, you assign a courier with one tap.
The Courier Sets Off: The customer pays at the door. At the end of the day, you sit down face to face with the courier and count the money. If anything is short or over, you record it with the reason.
No Longer Your Problem
- Writing incoming calls on paper and running to the kitchen, taking the address incomplete or wrong.
- Not being able to tell, during the day, how much cash or card terminal money each courier is carrying.
- Running back and forth between the kitchen and the courier to answer customers who call asking "Where is my order?"
What Pharos does in your business
What Does Pharos Do in Your Delivery Restaurant?
Central Orders and Caller Recognition
- One-Screen Management: Orders from the phone, Yemeksepeti, your own website, and WhatsApp all come together in a single panel.
- Advanced Caller ID: The moment the phone rings, the customer's card, past orders, and saved addresses appear on screen. With the map link, you confirm the right address in one go.
- Safe Order Entry: When you enter orders from platforms (for example Yemeksepeti) into the panel, the order number is checked and the same order cannot be entered twice. If you wish, you can also have orders arrive automatically.
- WhatsApp Order Line: You can connect up to 5 WhatsApp lines to the panel. Orders that come in through chat land in front of the cashier as drafts and go to the kitchen once approved.
Kitchen Flow and Order Status Tracking
- Step-by-Step Order Tracking: The whole journey of an order (Received, Accepted, Preparing, Ready, On the Way, Delivered) is tracked clearly in the system.
- Kitchen Integration: The moment the cashier approves an order, it lands on the kitchen screen. Cooks mark each item "ready", and when all items are done the order moves to "Ready" automatically.
- Duplicate Order Warning: If the same customer places the same order through two different channels within the last 15 minutes, the system warns you of a possible mistake.
- Live WhatsApp Updates for the Customer: As the order status changes (on the way, delivered, and so on), the customer automatically receives a WhatsApp message in Turkish, English, or Russian.
- Record Trail: Who took the order, every status change, and every courier assignment are recorded.
Courier Screen and Door Payment
- Courier's Own Phone Screen: Couriers see the delivery address, the map location, the items, and the amount to collect on a screen made for them. They can call the customer with one tap. For the courier's safety, this private link closes automatically 12 hours after delivery.
- Courier Shift Till: Cash or card payments collected at the door are recorded directly against that courier.
- End-of-Day Courier Reconciliation: At the end of the day, the money the courier is carrying is counted together with the manager. The day cannot be closed while a count is still open.
- Partial or Problem Deliveries: If an item is missing at the door, the amount is recalculated on the courier's screen. If the package could not be delivered (no such address, customer did not answer, and so on), a reason is chosen and the order goes to the manager for a decision. Only the authorized manager can cancel or correct a package that has left.
Advanced Operations and Logistics
- Live Location Tracking: You can follow on the map, live, where your couriers are right now. You can also send your customers a live order tracking link that shows the estimated arrival time.
- Smart Assignment and External Couriers: If you wish, you can assign automatically to the nearest courier, and at busy hours hand orders over to the network of third-party courier companies.
- Zone and Menu Management: Define your delivery zones, minimum basket amounts, and delivery fees. When an item runs out in the kitchen, close it for sale on all ordering platforms at once with one tap.
- Proof of Delivery: At the moment of delivery, you can make the job official with a photo, a signature, or a recipient code.
- Courier Earnings and Performance: Follow your couriers' on-time delivery rates and calculate their per-delivery pay (per-package bonus) clearly from the system.
- Uninterrupted Delivery: Even if the internet drops, orders on the road are not lost, and operations carry on safely.
Is there something specific to your delivery shop that is not on the list? Write it below, and we will tell you right away whether we can add it to Pharos.
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